Initial investigation suggests that the issue is linked to an electricity meter that is owned by the Metering Equipment Provider (MEP) that your retailer uses. We acknowledge the frustration of being without hot water and would like to thank you for your understanding as the metering provider works to restore service.

Questions & Answers

What should I do if I’m affected?Please contact your electricity retailer to log the issue and confirm whether your property is on the affected list. Your electricity retailer will work with the MEP to fix the issue as soon as possible.

Is this a Horizon Networks issue?No, it is not caused by a fault within Horizon Networks’ electricity network.

Can I fix this myself?For safety reasons, please don’t attempt to access or reset your meter. Electricity equipment can be dangerous, and the reset needs to be done safely by a competent person.

Do I need to be home to resolve the issue?Your retailer or MEP will advise if access is needed.

Thank you for your patience while this work is underway.

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